Buying from the store
These terms explain the standard online purchase process for Racal Power Truck. Read the product description, condition, quantity, price and relevant policies before paying. An order-specific written agreement may add details about that item, but does not exclude a right that cannot lawfully be excluded.
Product information and fitment
Use product titles, part numbers, photographs, dimensions and fitment information together. Catalogue fitment is a guide and may not capture every vehicle configuration. Confirm the number on your old part or ask the team before buying if uncertain. A compatibility question does not require you to place an order first.
Stock availability is checked again during preparation. If a paid item cannot be supplied in suitable condition, we contact you about the resolution. A different product or additional charge requires your agreement. We do not knowingly release a faulty item to complete a paid order.
Prices and payment
Amounts are in Philippine pesos. Current product sales are non-VAT and checkout does not add VAT to product prices. A separately disclosed payment-processing fee is paid by the customer under the current store payment arrangement. Check the final fee and total before approving payment; do not treat gateway fees or courier shipping as additional product purchases.
QR Ph payment instructions stay on racalpowertruck.com. Scan or use the QR through a supported banking or e-wallet app and approve the payment in that app. The QR is valid for the period displayed, normally ten minutes. Generating or downloading a QR is not payment. The store must verify a successful payment before recording and preparing a new paid order.
If a QR expires, follow the store's available steps for a new payment attempt. If your account was already debited but no confirmation appears, contact customer care with the transaction reference before paying again. Do not share banking passwords, PINs or one-time codes with anyone claiming to process the order.
J&T delivery and pickup
Products must be prepaid before J&T dispatch or pickup. For J&T delivery, the courier shipping charge is paid separately to J&T on delivery. The current checkout does not offer cash collection for the product amount. Courier availability, rates and transit times depend on the destination and parcel.
Pickup depends on the active locations offered at checkout and their stated arrangements. Wait for a ready-for-pickup confirmation before travelling. See the Shipping & pickup policy for address changes, heavy items, tracking and collection guidance.
Changes, cancellations and after-sales requests
Contact us promptly for a correction or cancellation. Available options depend on payment, preparation and courier handover status. Returns, refunds and warranty claims are assessed using the separate policies, the facts of the request and applicable law. A request is not an automatic approval, and approved refunds must be verified separately from provider processing or internal notes.
Accounts, communications and information
Provide accurate contact and delivery information and keep any account credentials secure. Use customer care to report an unauthorised transaction or account concern. We use transaction information as described in the Privacy policy. Optional promotional contact choices are separate from service communications for your purchase.
Fair treatment and applicable rights
These terms do not impose a blanket waiver of consumer rights, force store credit instead of a remedy you are entitled to, or exclude a right that applicable Philippine law protects. Disclosed product condition, second-hand or as-is terms and change-of-mind requests are considered according to the actual transaction. Contact customer care first so we can review a concern and explain the next steps.
Updates
The latest update is shown on this page. Policy updates do not retrospectively remove an express promise made for an earlier purchase. Keep your order confirmation and written item-specific terms for reference.
Need help with your order?
Tell the team your order number and what you need. We will review the details with you.