Start with customer care
Contact us with your order number, the affected item, the reason for the request and any useful evidence. Keep the item, its packaging and proof of purchase. We will review the concern and explain the appropriate return, inspection or refund steps. Do not send an item back without first confirming the destination and arrangements with the team.
Incorrect, damaged or faulty products
Tell us promptly if an item is incorrect, incomplete, damaged or does not match its description. Depending on the circumstances and applicable rights, the appropriate remedy may be repair, replacement or refund. Inspection helps identify the cause and does not by itself remove your rights.
Do not continue using a part that may cause further damage. Photos or a video can help the review, but an unboxing video is not a mandatory condition for every claim. We may request the part or other reasonable information to assess the issue.
Unused parts and change-of-mind requests
Brand-new parts may be presented for return while unfitted, unused and complete with their original packaging and supplied accessories. Ask customer care to confirm the proposed return before arranging transport. A change of mind, duplicate purchase or customer-selected fitment error is assessed separately from a defective or misdescribed product; it does not create an automatic refund entitlement.
Fitted, electrical, surplus and refurbished items
Tell us whether a part has been fitted, altered, tested or repaired. Installation, misuse, accidental damage and disclosed wear can affect an assessment. Surplus, refurbished and specifically disclosed as-is items are reviewed against their stated condition and any express warranty. A condition label or an exclusion for fitted electrical parts is not used as a blanket refusal to investigate an alleged defect or misdescription. Applicable consumer rights remain subject to the nature of the sale and the law.
Paid orders with a packing problem
If stock is unavailable, faulty or short during packing, we hold the order and discuss the available resolution with you. A different part, additional payment or store credit requires your agreement. A packing hold is not a completed refund; the team must separately confirm any cancellation and refund outcome.
Cancelling an order
Contact us as soon as possible. We check whether preparation or courier handover has already occurred before confirming the available options. If a payment appears in your bank or wallet but the store has not confirmed it, send the payment reference for reconciliation and avoid paying again until the first attempt is checked.
Refund amounts, fees and timing
When a refund is approved, we confirm the amount, the method and the reference. Product charges, customer-paid gateway fees and J&T shipping are separate amounts. We review any fee or transport adjustment against the circumstances, provider rules and applicable rights; this policy does not declare every fee refundable or non-refundable.
Refunds are processed through the supported payment or agreed verified refund method. A provider request or staff approval is not proof that money has reached your account. Bank, wallet and gateway processing times vary; we do not guarantee a fixed crediting date. Keep the refund reference and contact us if the advised processing period has passed.
Your rights
These procedures do not exclude a remedy required by applicable Philippine law. Disclosed second-hand or as-is terms, non-defective change-of-mind requests and damage caused after purchase may be treated differently from defective or misdescribed goods. We assess the actual issue rather than relying on a general “no return, no exchange” notice.
Need help with your order?
Tell the team your order number and what you need. We will review the details with you.