Privacy policy

Who this notice covers

This notice describes information processed through the Racal Power Truck storefront, customer accounts, checkout and customer care. For a privacy question or rights request, use the Contact & customer care page and select Privacy or personal data. The team may need to verify that you are entitled to the information before acting on a request.

Information we collect

• Contact and account details such as your name, email, mobile number, saved addresses and account credentials if you create an account.
• Basket and checkout information, selected items, amounts, delivery or pickup choices, notes and recorded activity, including checkout sessions that do not become paid orders.
• Payment and refund status, gateway transaction references and relevant reconciliation records. You approve QR Ph payments in your banking or e-wallet app; do not give the store your banking password, PIN or one-time code.
• Service messages, order references, issue descriptions and information you provide during an enquiry, return or warranty review.
• Technical information used for site operation and security, such as session identifiers, access logs, browser information, IP addresses and cookie choices. Optional measurement tools may collect browsing and conversion events when enabled.

Why we use information

We process information to respond to your enquiry, prepare and fulfil purchases, communicate service updates, verify payments, manage returns and warranties, prevent misuse and maintain business records. Depending on the activity, processing is based on steps you request before a purchase, performance of the purchase, legal obligations, legitimate operational interests or your consent where required.

Saved checkout and contact preferences

Submitting checkout details may save a checkout session even when payment is not completed. A saved session is separate from a paid order. We use recorded choices to manage any follow-up about saved baskets or offers. Promotional email, text and call choices are separate and optional; leaving them unchecked does not prevent an ordinary purchase. Ask customer care to update or withdraw those choices. Service messages needed for an existing transaction are handled separately from promotional subscriptions.

Payments, delivery and service providers

Relevant information is shared with the providers needed to operate the service, such as PayMongo for payments, J&T for courier fulfilment, hosting and Cloudflare services for storage and delivery, and configured email or SMS providers for communications. We share information relevant to the activity. Provider processing may take place outside the Philippines and is also subject to the provider's own notices and safeguards.

Cookies and advertising measurement

Essential cookies support sessions, baskets and site security. Where the site offers an optional tracking choice, Google, TikTok and Meta browser tools load after permission is granted and the tools are enabled. Meta server-side conversion reporting, when enabled, may send verified purchase events and hashed contact identifiers separately from browser tracking. Hashing is not the same as anonymising personal data.

Optional tracking can be declined through the site's cookie controls. To reset a remembered choice, clear this site's cookies in your browser and choose again on your next visit. This can also sign you out or clear basket preferences. Advertising-platform data already received is handled through that platform's controls and applicable rights requests.

Access, security and retention

Access is restricted according to staff responsibilities. We use measures such as encryption for sensitive stored records; no online service can promise absolute security. We keep information while needed for the stated service, accounting and audit records, dispute handling and applicable legal requirements. Unpaid checkout data is not automatically deleted when a payment QR expires. Ask customer care about the records relevant to your request and any retention duty that prevents immediate deletion.

Your choices and rights

Subject to applicable Philippine data-protection law, you may request information about processing, access to your data, correction, objection, restriction or erasure where applicable, and withdrawal of consent for activities that rely on it. Some records may need to be retained to complete a transaction, comply with law or handle a dispute. You may also raise a concern with the National Privacy Commission.

Changes to this notice

The date on this page identifies the latest published update. Changes describe the store's processing and do not by themselves provide consent for a new optional use of your information. Contact customer care if you need an earlier notice or clarification about a particular transaction.