Contact & customer care

How we can help

Use the customer-care form on this page for parts enquiries, payment questions, J&T delivery, pickup, returns or warranty assistance. Your request is saved to our customer care inbox and you will receive a reference on screen. Keep that reference for follow-up.

Tell us what you need

• For an existing order, include the order number and the email used at checkout.
• For fitment advice, include your truck model, engine details and the number on the old part. A catalogue match alone does not confirm every vehicle configuration.
• For a product issue, describe the fault, when it appeared and whether the part has been fitted. Keep the part, packaging and proof of purchase while we review the concern.
• If the team needs photos or documents, we will explain how to provide them. Do not send passwords, banking PINs or one-time codes.

Before visiting for pickup

Choose an available pickup location at checkout. Wait for the ready-for-pickup confirmation and follow the address, opening days and collection instructions for that location. Payment confirmation alone does not mean your items are ready.

Following up

We review requests during business operations. A response time depends on the enquiry and any checks needed with the warehouse, courier or supplier; submitting a request does not confirm a refund, replacement or warranty approval. Check your email, including spam, for a reply from the team.

Your information

We use the details you submit to handle your request and keep its service record. Sending an enquiry does not subscribe you to promotional emails, calls or texts. Use the Privacy Policy for information about your data rights.